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Consumer
Direct Scotland: The facts so far...
84%
of callers think that they are aware of their rights, while 11% feel
they are unaware of what their rights are.
91%
of callers are confident about making a complaint, while 8% said they
did not feel confident about complaining.
97%
of callers said the advisor they spoke to was polite and courteous.
98%
of callers said the advisor they spoke to was friendly.
97%
of callers said the advisor they spoke to listened carefully to my
enquiry to understand what I wanted.
93%
of callers said they would recommend Consumer Direct to a friend.
81%
of callers say that the service provided by Consumer Direct met or
exceeded their expectations.
86%
of callers were satisfied with the service provided by Consumer
Direct.
91%
of callers said the advisor they spoke to had the knowledge to answer
their enquiry.
96%
of callers said that the information or advice given was fair and
unbiased.
91%
of callers said that they were provided with clear, practical advice.
90%
of callers said that the information provided was specific to their
needs.
88%
of callers said that they were given the right amount of information.
90%
of callers said that they were given clear guidance on the choices
available to them.
88%
of callers said that Consumer Direct gave them a better understanding
of their rights.
58%
of callers managed to resolve the issue as a result of contacting us,
while 29% of cases were still on-going. 5% of callers said that they
were unable to resolve their problem even after speaking to Consumer
Direct.
34%
of callers whose case was resolved saved up to £100, while the
remaining 66% saved in excess of £101. The mean value of
resolving the problem amounted to £11,802 and the median value
was £210.
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