Buying a mobile phone

When you buy a mobile phone, you need to be connected to a network. You can do this by having a line rental contract or through buying a voucher which will allow you access to the network.

At this point, you will enter into a contract with the Network Service Provider.

Before signing up to a deal always read the terms and conditions of your agreement with the Network Service Provider carefully.

And remember:

• You have no rights if you simply change your mind.

• If you choose a contract phone rather than a pre-pay phone, you will be committed to using a certain network, at a certain tariff for a minimum period of time.

• You have no rights if you have not used or looked after your phone in line with any instructions.

If you have any queries after buying a mobile phone you can call Consumer Direct on 08454 04 05 06.

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